blumanta
SnipClipSnipClip Support
Need help with SnipClip? Here’s how to reach us.
Contact
Email support@blumanta.co.uk with any questions, bug reports, or feature requests. We read every email and aim to reply within a couple of days.
Common questions
SnipClip isn’t capturing my screen. Open System Settings → Privacy & Security → Screen Recording, and make sure SnipClip is enabled. macOS requires this permission before any app can capture or record the screen. SnipClip’s Welcome guide walks you through it.
What are the default shortcuts?
⌥⇧⌘S starts a capture and ⌥⇧⌘R starts a screen recording. These defaults changed in
version 1.6, so if an older shortcut has stopped working, that’s why.
The global hotkey doesn’t work. Open SnipClip’s Settings from the menu bar icon — both the capture and recording shortcuts can be changed there if they conflict with another app.
How do I capture a single window? Start a capture, then click the window instead of dragging. While dragging a region you can hold Space to move the selection, and press Esc to cancel.
Where are my screenshots saved? By default, new captures are copied straight to your clipboard and open in the markup editor. From the editor sidebar you can Copy, Save as PNG or JPEG, or drag the image into another app.
How do I get back to an earlier capture? Open Recent Captures from the menu bar icon to reopen, edit or copy a past snip.
Where do timed captures and screen recordings get saved?
Timed full-screen captures let you choose PNG or JPEG and where the file is saved.
Screen recordings save as .mp4 to a folder you choose in Settings — that folder is
remembered across launches, and SnipClip reveals the finished file in Finder as soon as
you stop recording.
My screen recording has no sound. System audio is off by default. Turn on “Record system audio” in Settings and it will be included in the next recording. It records the sound your Mac plays, not your microphone, and uses the same Screen Recording permission as capture.
My scrolling capture cut off, or looks glitchy. Scrolling Capture is capped at 12,000px tall — it auto-finishes if you hit that. It works by watching pixels in your selected region as you scroll, so most windows, webpages, and long documents stitch together cleanly, but very unusual layouts or animated/video content can occasionally confuse it. Try a shorter scroll pass, or fall back to a regular capture for that content.
Privacy
See the Privacy Policy for details on what SnipClip does — and doesn’t — collect.